Privacy Policy
Last updated: 3 August 2026
VakanSIM (“we”, “us”, “our”) is committed to protecting your privacy and handling personal data responsibly. This Privacy Policy explains what information we collect, how we use it, how long we retain it, the parties with whom it may be shared, and the rights available to you.
This policy applies to visitors of vakansim.nl, users of the VakanSIM application, and customers who purchase, install, activate, manage, or top up VakanSIM eSIM products and related services (collectively, the “Service”).
1. Summary of Our Privacy Commitments
We collect only the information reasonably necessary to provide, operate, secure, support, and improve our eSIM services.
We do not sell or rent your personal data.
We use appropriate technical and organizational safeguards to protect personal data.
We use third-party providers where necessary for payments, website operation, analytics, communications, fraud prevention, and delivery of eSIM services.
You may exercise applicable privacy rights, including access, correction, deletion, restriction, objection, and data portability.
2. Data We Collect
2.1 eSIM Service and Order Data
When you purchase or use a VakanSIM eSIM, we may process information required to create and fulfil your order and provide connectivity. Depending on the product and underlying network provider, this may include:
Email address and customer/account identifier.
Order number, purchased destination or region, package type, data allowance, validity period, price, currency, and order status.
eSIM provisioning and activation information, such as an eSIM profile identifier, activation status, installation status, and technical identifiers required to deliver the eSIM.
Usage information necessary to display remaining data, determine package validity, support top-ups, troubleshoot connectivity, prevent abuse, and administer the Service. This may include data-consumption totals and network/service status.
Device and technical information reasonably required for compatibility, diagnostics, security, and support, such as device type, operating system, app version, language, and diagnostic information.
We do not need the content of your communications in order to sell or manage an eSIM. Mobile connectivity is provided through telecommunications partners and local network operators, which may process network and technical data under their own legal obligations and privacy practices.
2.2 Website and App Data
When you visit vakansim.nl or use our app, we may process limited technical and usage information to operate, secure, analyze, and improve the Service. This may include browser or device information, pages viewed, interactions, approximate location derived from IP address, referral information, cookie identifiers, and diagnostic events.
We may use service providers for analytics, performance, security, tag management, anti-abuse measures, and marketing measurement. Non-essential cookies or similar technologies will be used in accordance with applicable consent requirements.
2.3 Account, Support and Communications Data
If you create an account, contact support, or communicate with us, we may process your email address, account details, support messages, attachments you choose to provide, and records needed to resolve your request and maintain service continuity.
2.4 Payment Data
Payments may be processed by third-party payment providers and, where applicable, mobile app stores. We may receive transaction identifiers, payment status, amount, currency, purchase date, receipt information, and limited billing metadata needed to verify an order, provide support, prevent fraud, and handle refunds.
We do not intend to store full payment-card numbers or card security codes on VakanSIM systems when payment is handled by an external payment processor.
3. How We Use Personal Data
We may use personal data to:
Process purchases and deliver eSIM profiles and data packages.
Activate, manage, top up, and display the status of eSIM packages.
Provide customer support and troubleshoot installation, activation, roaming, network, compatibility, and connectivity issues.
Process payments, refunds, accounting records, and fraud-prevention checks.
Operate, maintain, secure, and improve our website, app, and services.
Send transactional communications relating to orders, activation, service changes, and support.
Send marketing communications where permitted by law or with consent where required.
Comply with legal, tax, accounting, regulatory, and law-enforcement obligations.
4. Legal Bases for Processing
Where the GDPR or similar laws apply, we rely on one or more legal bases, including performance of a contract, compliance with legal obligations, legitimate interests such as service security and fraud prevention, and consent for activities that require it, such as certain analytics or marketing technologies.
5. Data Retention
We retain personal data only for as long as reasonably necessary for the purposes described in this policy, including service delivery, customer support, accounting, fraud prevention, dispute resolution, security, and legal compliance.
Order and billing records may be retained for periods required by tax, accounting, or consumer-protection law. Support records may be retained to maintain continuity and resolve disputes. Technical and analytics information is retained according to operational need and the settings of the relevant service provider.
Backups may temporarily contain older copies until they are securely overwritten or deleted according to our backup cycle.
6. Data Sharing and International Transfers
We may share limited personal data with providers that help us deliver the Service, including eSIM and telecommunications partners, local mobile network operators, payment processors, hosting and infrastructure providers, analytics and security providers, customer-support tools, email/communications providers, and professional advisers.
We do not sell or rent personal data. We may also disclose information where required by law, to protect legal rights, investigate fraud or abuse, or respond to valid legal process.
Because travel eSIM services rely on international telecommunications infrastructure, personal or technical data may be processed in countries outside your country of residence. Where required, we use appropriate safeguards for international transfers, such as adequacy decisions, Standard Contractual Clauses, or other legally recognized mechanisms.
7. Your Privacy Rights
Depending on your location, you may have rights to request access to personal data, correction, deletion, restriction of processing, objection to certain processing, data portability, and withdrawal of consent where processing is based on consent.
You may also have the right to lodge a complaint with the competent data-protection authority. Requests may be subject to identity verification and legal exceptions.
8. Cookies and Similar Technologies
VakanSIM may use necessary cookies and similar technologies to keep the website secure and functional. With consent where required, we may also use analytics and marketing technologies to understand performance, improve user experience, measure campaigns, and attribute referrals.
You can manage non-essential cookies through the website’s consent controls and, where applicable, your browser or device settings.
9. Security
We use reasonable technical and organizational measures designed to protect personal data, including encrypted website communications, access controls, data minimization, restricted administrative access, monitoring, backups, and security reviews.
No internet or telecommunications service can guarantee absolute security, and users should also protect their account credentials and devices.
10. Children’s Privacy
The Service is not intended for children who are not legally able to enter into the relevant purchase or service agreement without a parent or guardian. We do not knowingly seek to collect personal data from children contrary to applicable law.
11. Third-Party Networks and Services
VakanSIM eSIM packages may connect through third-party telecommunications providers and local mobile network operators. Their network processing, lawful-interception obligations, retention requirements, and other practices may be governed by their own policies and applicable telecommunications laws.
Our website or app may also contain links to third-party services. VakanSIM is not responsible for the privacy practices of independent third parties.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our Service, technology, partners, or legal requirements. The latest version should be published on vakansim.nl with an updated revision date. Where required by law, we will provide additional notice of material changes.
13. Contact
For privacy questions or requests, contact VakanSIM through the contact or support channels published on vakansim.nl.
Legal entity name: Adfirm BV
Registered address: Laan Van Avant-Garde 3059 RA
Privacy email: esim@vakansim.com
KVK / registration number (if applicable): 78021642