Refund Policy
At Vakansim, we aim to provide reliable eSIM services and a smooth experience for our customers. Because eSIM plans are digital products delivered instantly, specific refund conditions apply.
By purchasing an eSIM from Vakansim, you agree to this Refund Policy.
1. Nature of Digital Products
All eSIM products sold on Vakansim are digital goods delivered electronically.
Once the eSIM QR code or activation details have been delivered, the product is considered used or accessible, which limits the possibility of refunds.
2. Eligible Refund Situations
A refund may be considered in the following cases:
The eSIM was not delivered after successful payment.
The eSIM cannot be activated due to a technical issue on Vakansim’s side.
The purchased plan cannot function due to a confirmed system error.
Our support team will review each request individually.
3. Non-Refundable Situations
Refunds will not be provided in the following situations:
The device does not support eSIM.
The device is carrier locked.
Incorrect installation of the eSIM.
The customer purchased the wrong data plan.
Network coverage limitations in certain areas.
The eSIM has already been activated or used.
Customers are responsible for verifying device compatibility before purchase.
4. Requesting a Refund
To request a refund, please contact our support team with the following information:
Order number
Email address used for purchase
Description of the issue
Screenshots if applicable
Requests should be submitted within 7 days of purchase.
5. Refund Processing
If a refund request is approved:
The refund will be processed to the original payment method.
Processing time may take 5–10 business days depending on the payment provider.
6. Service Support
Before requesting a refund, customers are encouraged to contact our support team. Many connectivity issues can be resolved quickly by our technical support.
7. Changes to This Policy
Vakansim reserves the right to update this Refund Policy at any time. Updates will be published on this page.